Explore our blog articles

News, how-to's, and industry thoughts.

Latest
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
4 MIN READ

Help Centers are Underrated in Conversational AI.

> In this article, I use the term "Help Center" to refer to all types of Help Center, Knowledge-base and FAQ solutions. Help Centers are rarely a core part of the
May 10, 2021
2 MIN READ

Labeling isn't hard if you know what to label.

Companies like Scale.ai [scale.com] (recently valued at $7B+ dollars [https://fortune.comscale-ai-valuation-new-funding-fundraising-data-labeling-company-startups-
May 5, 2021
3 MIN READ

Conversational AI should start with search.

Let’s take an airline example: “I want to change my flight from the 3rd to the 4th”.
April 29, 2021
2 min read

Walking before running in conversational AI.

Conversational AI is often equated with chatbots. Yet chatbots rarely do the “AI” part correctly (i.e: understanding user intents).
April 27, 2021