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Customer Stories
4min read

Lightspeed Uses HumanFirst for In-House AI Enablement

Meet Caroline, an analyst-turned-AI-expert who replaced manual QA, saved countless managerial hours, and built new solutions for customer support.
December 10, 2024
Customer Stories
4 min read

How Infobip Generated 220+ Knowledge Articles with Gen AI For Smarter Self-Service and Better NPS

Partnering with HumanFirst, Infobip generated over 220 knowledge articles, unlocked 30% of their agents' time, and improved containment by a projected 15%.
September 16, 2024
Articles
7 min read

Non-Technical AI Adoption: The Value of & Path Towards Workforce-Wide AI

Reviewing the state of employee experimentation and organizational adoption, and exploring the shifts in thinking, tooling, and training required for workforce-wide AI.
September 12, 2024
Articles
6 min read

AI for CIOs: From One-Off Use to Company-Wide Value

A maturity model for three stages of AI adoption, including strategies for company leaders to progress to the next stage.
September 12, 2024