Explore our blog articles

News, how-to's, and industry thoughts.

Latest
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Customer Stories
4 min read

How Infobip Generated 220+ Knowledge Articles with Gen AI For Smarter Self-Service and Better NPS

Partnering with HumanFirst, Infobip generated over 220 knowledge articles, unlocked 30% of their agents' time, and improved containment by a projected 15%.
September 16, 2024
Articles
7 min read

Non-Technical AI Adoption: The Value of & Path Towards Workforce-Wide AI

Reviewing the state of employee experimentation and organizational adoption, and exploring the shifts in thinking, tooling, and training required for workforce-wide AI.
September 12, 2024
Articles
6 min read

AI for CIOs: From One-Off Use to Company-Wide Value

A maturity model for three stages of AI adoption, including strategies for company leaders to progress to the next stage.
September 12, 2024
Tutorials
4 min read

Building Prompts for Generators in Dialogflow CX

How to get started with generative features.
August 15, 2024