Improve Containment
Reduce the volume of agent-managed calls and free up your experts for complex inquiries.
Conversational AI & NLU
The fastest path to conversational AI data
Use generative AI to explore, annotate, and operationalize conversation data. Test and train chatbots, IVR, and more.
Leading Teams Use HumanFirst
How It Works
Powerful, low-code data engineering workflows for interactive model development.
Ingest
Upload natural language, voice-of-the-customer data – chat logs, call logs, emails, and surveys.
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Inspect
Quickly understand your data using embeddings, semantic search, clustering, active learning sampling.
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Fine Tune
Improve your model with confidence using data driven intent discovery, disambiguation, intent strengthening, and refactoring workflows.
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Evaluate
Measure model changes by running k_fold and blind tests to compute and compare F1, precision, recall, coverage with each iteration.
Repeat and Deploy
As Seen In
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Reduce Fallbacks
Quickly identify missing intents and curate training phrases for new inquiries.
Accelerate Customer Success
Improve CSAT and NPS scores with intelligent conversational service and faster resolutions.
Build from ground-truth data with the model of your choice.
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Develop best-in-class NLU management practices
More accuracy, faster resolutions, better customer experiences.
Bi-directional import and export from your NLU of choice
Compare your current model against your full library of call transcripts. Deploy
your improved model back to production.
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Streamlined, user-led data exploration
Semantic similarity and interactive clustering quickly organize like-kind utterances.
Find new intents and speed up data labeling.
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Quality evaluations
Assess your model with F1, precision, and recall scores.
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Easy disambiguation
Use uncertainty metrics to easily disambiguate confused intents.
Features
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Embeddings & Semantic Search
Effortlessly explore and organize conversational data using advanced embeddings and semantic search functionality.
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Active Learning Sampling
Accelerating model development by intelligently curating training phrases.
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Custom NLU-Powered Data Classification
Develop trustworthy AI classification systems with model-agnostic pipelines.
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Clustering & Taxonomy Creation
Use clustering, semantic search, and semantic similarity to create custom taxonomies.
Designed for the gen AI journey
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Deloitte’s Transformation:
90% faster, 80% cheaper.
“It previously took a team of four people to perform topic modeling over five days [...] with HumanFirst, we only needed two people and performed the same amount of work in one day.”
Anand Nimkar
Chief Architect of Generative AI
Chief Architect of Generative AI
4 weeks to ROI
100% happier team
“When you make these kinds of changes–simplify the process, improve collaboration, make the metrics visible–you’re making people happier. My team is less stressed, more confident, and better able to achieve their goals.”
Victor Alejo
Automation Engineering Manager
Automation Engineering Manager
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15% better containment
100x better CX
“We’re finding cross-sell opportunities and key product insights from the work we’ve done in HumanFirst. We’re excited to expand our use of HumanFirst to other teams.”
Ivan Ostojic
Chief Business Officer
Chief Business Officer
A New Way to Work
Up-skill your workforce
One workspace where every employee can experiment, learn, test, launch, and up-level their work.
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Learn from our team
We’re committed to equipping every team with purpose-built workshops, one-on-one training, and ongoing support.
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Work with HumanFirst
Our professional services team can find and fast-track high-value projects (and teach your in-house experts to do the same).
Enterprise grade security
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