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Unlock Your Data
Build your CX strategy from comprehensive ground-truth insights. Understand your customers’ implicit and explicit feedback to find problems quickly and solve them efficiently.
Customer Experience
Turn your data into
insights
action
value
Drive retention and lower costs, consistently. HumanFirst helps CX teams work with generative AI to understand their customers and supercharge their operations.
Leading Teams Use HumanFirst
90%
faster topic modeling
7x
more data-enabled non-developers
Millions
saved through automation
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As Seen In
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Empower Your Team
Equip the people closest to your business and its customers with a better way to work with AI. Automate your analytics, build custom workflows for complex data projects, and free up your technical team.
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10x Your CX
No more silos. Now every employee can work with any data and any LLM in a collaborative gen AI playground.
Work with any model on data from diverse sources.
Turn unstructured and natural language data into actionable insights.
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How it Works
Centralize
Work with multiple unstructured datasets from any customer touch point.
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Build
Use LLMs to analyze trends, extract insights, generate knowledge content, and optimize self-service.
Validate & Scale
Ensure reliable performance with a human expert in the loop. Run tested prompts across multi-dimensional data pipelines.
Collaborate Across Teams
One workspace to share solutions across teams; conversation design, sales, product,
marketing, operations, and more.
Better Insights, Better CX
Topic Modeling
90% faster topic modelling
Tailored topic models are the basis of multi-dimensional analyses. Key performance indicators - sentiment, CSAT, containment - become significantly more valuable when you can understand them by topic and subtopic.
Put advanced topic modeling capabilities in the hands of your non-technical experts, the people closest to your business and its customers. Use HumanFirst to extract questions or call drivers from customer conversations, and build custom classification models quickly to find and fill the gaps in your FAQs or agent playbooks.
Put advanced topic modeling capabilities in the hands of your non-technical experts, the people closest to your business and its customers. Use HumanFirst to extract questions or call drivers from customer conversations, and build custom classification models quickly to find and fill the gaps in your FAQs or agent playbooks.
Conversation Analytics
Custom QA across 100% of your conversations
Empower your quality assurance teams to analyze every customer interaction. Build a custom prompt to compare each conversation against your agent playbook, so you can get granular insights without wasting time on manual reviews.
Evaluate every interaction, identify training opportunities, and speed up feedback loops to align your CX with your standards.
Evaluate every interaction, identify training opportunities, and speed up feedback loops to align your CX with your standards.
Knowledge Base Management
Improve containment with knowledge base maintenance
Keep your knowledge base accurate, up-to-date, and responsive, so your retrieval-augmented generation (RAG) system provides precise, relevant answers to customer queries.
Oversee and refine your knowledge content without depending on developers. With HumanFirst, you can understand what your knowledge base covers, what your employees and customers are searching for, and what gaps need to be addressed in what order.
Oversee and refine your knowledge content without depending on developers. With HumanFirst, you can understand what your knowledge base covers, what your employees and customers are searching for, and what gaps need to be addressed in what order.
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Automation Engineering
Save agent’s time, speed up resolutions
Find high-volume contact reasons and high-satisfaction resolution strategies to understand where your support agents are spending their time, and how customer issues should be resolved.
Build self-service strategies - based on real resolution journeys - for your most frequent customer support requests to improve containment and boost NPS.
Build self-service strategies - based on real resolution journeys - for your most frequent customer support requests to improve containment and boost NPS.
One platform, unlimited solutions
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Interactive data workspace
Work easily with unstructured data
from multiple sources at once.
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LLM Playground
Use any LLM to extract insights,
pull trends, and transform data.
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Custom Without Code
Powerful prompt and data
components for any project.
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Enterprise-grade Security
SOC 2 Type 2 Compliance and optional on-premise deployment.
Designed for the gen AI journey
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Deloitte’s Transformation:
90% faster, 80% cheaper.
“It previously took a team of four people to perform topic modeling over five days [...] with HumanFirst, we only needed two people and performed the same amount of work in one day.”
Anand Nimkar
Chief Architect of Generative AI
Chief Architect of Generative AI
4 weeks to ROI
100% happier team
“When you make these kinds of changes–simplify the process, improve collaboration, make the metrics visible–you’re making people happier. My team is less stressed, more confident, and better able to achieve their goals.”
Victor Alejo
Automation Engineering Manager
Automation Engineering Manager
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15% better containment
100x better CX
“We’re finding cross-sell opportunities and key product insights from the work we’ve done in HumanFirst. We’re excited to expand our use of HumanFirst to other teams.”
Ivan Ostojic
Chief Business Officer
Chief Business Officer
A New Way to Work
Up-skill your workforce
One workspace where every employee can experiment, learn, test, launch, and up-level their work.
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Learn from our team
We’re committed to equipping every team with purpose-built workshops, one-on-one training, and ongoing support.
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Work with HumanFirst
Our professional services team can find and fast-track high-value projects (and teach your in-house experts to do the same).
Enterprise grade security
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