Launched in 2017, HumanFirst has rapidly risen in the Conversational AI space, working closely with teams at Google, Deloitte, Rakuten, Bayer, and various other global organizations. HumanFirst is a data-centric productivity platform for natural language data, designed to help Customer Experience and Contact Center teams find and solve problems with optimizing conversational AI, understanding contact center insights, transitioning to generative AI, and more.
We’re building out our sales team with the goal of scaling our success with enterprise customers. There are extensive untapped opportunities in both new business and account expansion. With 5 Fortune 500 companies already HumanFirst customers, you’ll have the opportunity to work with some of the world's leading enterprises. You’ll dive head first into a culture that embraces coaching, hard work, autonomy, and finding creative ways of helping customers reach their business objectives. HumanFirst is at the forefront of the AI workforce transformation and you will play a pivotal role in helping customers realize the game changing promise of AI in their business.
Hiring Manager: John Norris.
What You’ll Do
Prospecting
- Develop territory plan for maximizing pipeline and quota attainment
- Identify ICP accounts / contacts & build lists in collaboration with SDR to target for outbound prospecting
- Craft relevant messaging via Email, LinkedIn, Cold Call
- Work collaboratively with Marketing to maximize the return on events and top of funnel activities.
Sales Process
- Effectively qualify opportunities and navigate prospects through the sales process from Discovery > Demo > Scoping > Proposal > POC > Close > Renew
- Clearly communicate the value & differentiation of the HumanFirst platform to qualified prospects as it relates to their business needs and objectives
- Engage with executive stakeholders across our customers / prospects to gain buy in for the HumanFirst solution
Forecasting
- Accurately forecast closed revenue per quarter and provide regular updates to sales leadership on progress against Commit, Best Case, and open Pipeline.
Sales Operations
- Maintain accurate records in Salesforce CRM pertaining to open opportunities including data like: Next Steps, Close Date, Stage, ARR, CW/CL reasons, Competitor, MEDDPICC
Requirements
- 2 year min experience as an AE or min 9 months in current role at HumanFirst.
- Demonstrated success in achieve sales quotas in a B2B SaaS role with average order values in excess of $50,000 ARR
- Track record of working collaboratively with SDRs in building co-ordinated prospecting strategies
- Demonstrated interest in AI, LLMs, and their applications in a business context
- Autonomous learner, entrepreneurial spirit, coachable
- Exceptional written, verbal, and in person communication skills
- You have strong time management skills
- Located in Canada and ability to work remotely
Nice to Have
- Ideally 2 years experience specifically in enterprise B2B SaaS sales (1k employees +)
- Proficiency with Salesforce, LinkedIn Navigator, Apollo, Nooks
- Ability to travel internationally up to 3 x per quarter depending on business needs
- Experience selling to Customer Experience leaders and/or AI solutions.
- Located in Vancouver, BC or Montreal, QC
What We Offer
- Remote-first environment
- Bucket-List Fridays: 4-day work week every other week
- 3 weeks vacation
- Stock options
- Health care coverage or stipends based on location
- Annual training & up-skilling stipend
- One-time home office setup allowance
Our Values
👊 Ownership - We celebrate the entrepreneurial spirit within each of the Humans on the team and understand that greatness is cultivated through taking ownership from inception to fruition, and by fearlessly embracing challenges along the way.
⚖️ Alignment - In all our interactions - whether with our team, customers, candidates, or investors - we aim for transparent alignment regarding our decisions. We outline the next steps, remain purposeful in our goals, and ensure that those responsible are held accountable while keeping others involved informed and consulted about our progress.
🏃 Bias for action - Each moment presents a chance for meaningful impact. Be diligent with your time and others, investing it wisely to drive value— whether this is promptly addressing customer inquiries, swiftly identifying and resolving issues, and proactively assisting team members to expedite tasks. Have a bias to action and getting things done.
About HumanFirst
HumanFirst is a data-centric productivity platform designed for the new era of Generative AI. We’ve built a user-friendly, collaborative interface where companies can co-engineer their prompts and their data to test, train, and trust custom AI performance across any business function. Since 2017, we’ve brought powerful data engineering capabilities to leading enterprises, helping them experiment with raw data, surface insights, and build reliable CX solutions with speed and ground-truth accuracy. As GenAI becomes the ‘next productivity frontier,’ HumanFirst provides a first-of-its-kind playground environment where companies can pass data at scale through prompts to unlock not-just-one-off use cases and build repeatable solutions to real problems using AI they can trust. HumanFirst has raised $5 million in Seed funding, expanded into international markets, and partnered with Google Cloud to bring prompt and data engineering to any company committed to data-driven, human-first, AI-powered transformations.
