Generative AI introduced a new way to work with data. Large language models (LLMs) have advanced contextual understanding, and can reason across vast amounts of information, removing the need for data pre-processing and making qualitative analyses newly manageable.

Directing the LLM to extract an insight, or perform a transformation, is called prompt engineering. With a well-engineered prompt, you can use LLMs to manage any task; whether you’re making sense of a handful of onboarding calls or modeling customer sentiment across thousands of support conversations. Applying the prompt at scale is where the results become valuable.

With these 6 field-tested prompts, you can:

• Summarize key issues from product and service reviews
• Analyze customer sentiment across support calls
• Generate knowledge articles from successful issue resolutions
• Auto-respond to customer reviews in your specific brand voice

And more! Download your guide to get started.

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