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The decision to build proprietary solutions or buy ready-made software is important for companies investing in a long-term digital vision and roadmap.

Programatic labeling has been a hot area of development in the last 2 years, with Snorkel Flow leading the way, and other commercial and open-source projects appearing in this space.

Most businesses are sitting on high-quality Voice of the Customer Data , generated across a growing number of channels in the context of sales, marketing, product and operations.

The first iteration of HumanFirst was a browser extension that ingested customer support live chat conversations, trained a black-box AI model that predicted what the chat agent’s next response should be, and provided auto-complete suggestions to the agents to speed up their replies.