Partnering with HumanFirst, Infobip generated over 220 knowledge articles, unlocked 30% of their agents' time, and improved containment by a projected 15%.
Reviewing the state of employee experimentation and organizational adoption, and exploring the shifts in thinking, tooling, and training required for workforce-wide AI.
With a one-click integration to Conversations, Infobip’s contact center solution, HumanFirst helps enterprise teams leverage LLMs to analyze 100% of their customer data.
Partnering with HumanFirst, Infobip generated over 220 knowledge articles, unlocked 30% of their agents' time, and improved containment by a projected 15%.
Reviewing the state of employee experimentation and organizational adoption, and exploring the shifts in thinking, tooling, and training required for workforce-wide AI.
Prompt Engineering can be described as an art form, creating input requests for Large Language Models (LLMs) that will lead to a envisaged output. Here are twelve different techniques in crafting a single or a sequence of prompts.
Least-To-Most Prompting
The process of inference is reaching a conclusion based on evidence and reasoning. And in turn reasoning can be engendered with LLMs by providing the LLM with a few examples on how to reason and use evidence.
Hence a novel prompting strategy was developed, named least-to-most prompting. This method is underpinned by the following strategy:
Decompose a complex problem into a series of simpler sub-problems.
And subsequently solving for each of these sub-questions.
Solving each subproblem is facilitated by the answers to previously solved subproblems.
Hence least to most prompting is a technique of using a progressive sequence of prompts to reach a final conclusion.
Considering the image below, it is evident that Self-Ask Prompting is a progression from Direct and Chain-Of-Thought prompting.
The interesting thing about self-ask prompting is that the LLM reasoning is shown explicitly and the LLM also decomposes the question into smaller follow-up questions.
The LLM knows when the final answer is reached and can move from follow up intermediate answers to a final answer.
Intuitively we as humans break a larger task or problem into sub-tasks, and then we chain these sub-tasks together. Using the output of one sub-task as the input for the next sub-task.
By using chain-of-thought prompting within the OpenAI Playground, a method wherein specific examples of chain of thought are provided as guidance, it is possible to showcase how large language models can develop sophisticated reasoning capabilities.
Research has shown that sufficiently large language models can enable the emergence of reasoning abilities when prompted in this way.
ReAct
With humans the tight synergy between reasoning & acting allows for humans to learn new tasks quickly and perform robust reasoning and decision making. We can perform this even when unforeseen circumstances, information or uncertainties are faced.
LLMs have demonstrated impressive results in chain-of-thought reasoning(CoT) and prompting, and acting (generation of action plans).
The idea of ReAct is to combine reasoning and taking action.
Reasoning enables the model to induce, track and update action plans, while actions allow for gathering additional information from external sources.
Combining these to ideas are named ReAct, and it was applied to a diverse set of language and decision making tasks to demonstrate its effectiveness over state-of-the-art baselines in addition to improved human interpretability and trustworthiness.
LLMs should not only be able to perform mathematical reasoning, but also symbolic reasoning which involves reasoning pertaining to colours and object types.
Consider the following question:
The LLM should convert the input into a dictionary with entities and values according to their quantities, while filtering out non-vegetable entities.
Finally, the answer is the sum of the dictionary values, below the PAL output from the LLM:
Of late the focus has shifted from LLM fine-tuning to enhanced prompt engineering. Ensuring that prompts are contextual, contains few-shot training examples and conversation history.
Ensure the prompt holds contextual information via an iterative process.
Iterative prompting should establish a contextual chain-of-thought, which negates the generation of irrelevant facts and hallucination. Interactive context-aware & contextual prompting.
Considering the image above, at C1 and C2 knowledge is important for accurately answering the question. The approach of iterative prompting contains strong elements of chain-of-thought prompting and pipelines.
Sequential Prompting
Sequential prompting considers the possibility of building a capable recommender with LLMs. Usually recommender systems are developed in a pipeline architecture, consisting of multi-stage candidate generation (retrieving more relevant items) and ranking (ranking relevant items at a higher position) procedures.
Sequential Prompting focuses on the ranking stage of recommender systems, since LLMs are more expensive to run on a large-scale candidate set.
The ranking performance is sensitive to the retrieved top-ranked candidate items, which is more suitable to examine the subtle differences in the recommendation abilities of LLMs.
With Chain-Of-Thought reasoning a path of thought is generated which then in turn is followed. And on the contrary, self-consistency leverages the intuition that a complex reasoning problem typically admits multiple different ways of thinking leading to its unique correct answer.
Select the most consistent output for the final answer.
The approach followed by the self-consistency method can introduce increased overhead; especially if the steps of each CoT involves the calling of external tools and APIs. The overhead will manifest in the form of additional cost and time to complete the round-trips.
Automatic Reasoning & Tool Use (ART)
It has been illustrated that Chain Of Thought prompting elicits complex and sequential reasoning from LLMs. It has also been proven that for each step external tools can be used to improve the specific node’s generated output.
The premise of developing these methodologies is to leverage a frozen large language model (LLM). Hence augmenting a previously trained model which is time-stamped.
Automatic Reasoning and Tool-use (ART) is a framework which also leverages frozen models to generate intermediate reasoning steps as a program.
The approach of ART strongly reminds of the principle of Agents, that of decomposing a problem, and making use of tools for each decomposed step.
With ART, a frozen LLM decomposes instances of a new task into multiple steps using external tools whenever appropriate.
ART is a fine-tuning free approach to automate multi-step reasoning and automatic tool selection and use.
Generated Knowledge
The principle of generated knowledge is that knowledge can be integrated at inference time. Showing that reference knowledge can be used instead of model fine tuning.
Tests were performed across multiple datasets, common-sense reasoning, etc.
The principle of generated knowledge is supported by developments like RAG, pipelines, and more.
I’m currently the Chief Evangelist @ HumanFirst. I explore & write about all things at the intersection of AI & language; ranging from LLMs, Chatbots, Voicebots, Development Frameworks, Data-Centric latent spaces & more.
Subscribe to HumanFirst Blog
Get the latest posts delivered right to your inbox
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
.svg)
.svg)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
