Latest content
Lightspeed Uses HumanFirst for In-House AI Enablement
Meet Caroline, an analyst-turned-AI-expert who replaced manual QA, saved countless managerial hours, and built new solutions for customer support.
December 10, 2024
How Infobip Generated 220+ Knowledge Articles with Gen AI For Smarter Self-Service and Better NPS
Partnering with HumanFirst, Infobip generated over 220 knowledge articles, unlocked 30% of their agents' time, and improved containment by a projected 15%.
September 16, 2024
Non-Technical AI Adoption: The Value of & Path Towards Workforce-Wide AI
Reviewing the state of employee experimentation and organizational adoption, and exploring the shifts in thinking, tooling, and training required for workforce-wide AI.
September 12, 2024